Refund policy

BOMESEL — Returns & Exchange Policy

Sep 17, 2026 · 

45-Day Comfort Guarantee

At BOMESEL, our goal is simple: get you through long days on your feet without pain.

That's why every pair is backed by our 45-Day Comfort Guarantee. If your shoes don't feel right, we'll work with you to make it right — a size exchange, a replacement, or fit guidance.

Conditions:

  • Shoes must be worn for at least 3–5 full days to allow for proper break-in and adjustment
  • Photo or video evidence of the issue (fit, discomfort, defect) is required
  • Follow our recommended fit and sizing guidance

Not covered:

  • Normal wear and tear after extended use
  • Minor preference-based concerns (style or feel, with no defect)
  • Orders placed during a promotional or clearance sale (final sale)

Exchanges

Want a different size or color? We're happy to arrange an exchange.

  1. Email hello@bomesel.com with what you have and what you'd like instead
  2. We'll send you return instructions
  3. Once we receive your original pair, we'll ship the replacement right away

If your item was faulty, damaged, or the wrong one was sent, exchange shipping is free. For a standard exchange (size or color preference), the customer covers return shipping.

Returns & Refunds

To be eligible for a return:

  • Item is unused, unworn, and in its original packaging
  • Request made within 45 days of delivery
  • A valid return tracking receipt

Not eligible for a refund:

  • Shoes have been worn or used
  • The item is a replacement order
  • Request made beyond 45 days of receipt
  • Purchased as part of a promotional or clearance offer (final sale)

Refund terms:

  • Orders that already received a replacement aren't eligible for a separate refund
  • Payment processing and shipping protection fees are non-refundable
  • Refunds are issued within 1–7 business days once approved

Return Shipping Costs

We cover return shipping when:

  • The item has a manufacturing defect
  • The item was damaged in transit
  • You received the wrong item

For all other returns (change of mind, wrong size ordered), return shipping is paid by the customer, and a valid tracking receipt is required.

Faulty, Damaged, or Wrong Item

If your order arrives with a defect, damage, or isn't what you ordered, contact us within 7 days of delivery with:

  • Your order number
  • The affected item
  • A brief description of the issue
  • Clear photos showing the defect, damage, or wrong item

Once confirmed, we'll arrange a free replacement or the correct item at no extra cost.

Cancellations

We begin processing orders quickly, so cancellations are only possible within 24 hours of purchase and before the order ships. Once an order is processed or dispatched, it can't be cancelled — please follow our standard return process instead.

Need Help?

Bomesel LLC

hello@bomesel.com

Always request the correct return address from us before sending anything back — returns sent to an unconfirmed address can't be processed.