Refund policy

Refund & Returns Policy

Please read this before you order. It explains exactly when a refund is possible and exactly what we need from you, so there are no surprises later.

We are confident in this kit. The Japanese manicure has been used for over four hundred years, and done properly it leaves your natural nails with a clear, healthy shine that holds for two to three weeks. That is why we back it with a Results Guarantee. It is also why we ask for real proof before we refund: it is the only way we can offer a guarantee like this and still keep our prices where they are.

THE SHORT VERSION

• Kit still sealed and unused? Return it within 30 days of delivery for a full refund of the product price.
• Already opened or used it? It cannot be returned. This is a nail and skin care product and, for hygiene reasons, we cannot accept or resell it once the seal is broken.
• Used it properly and genuinely did not see results? That is what our 30-Day Results Guarantee is for. It requires a before video and an after video. The full conditions are below and we apply them strictly.
• Arrived damaged, incorrect or incomplete? Email us within 7 days of delivery with photos and we will fix it at our cost.

Everything starts the same way: email hello@bomesel.com with your order number.

IMPORTANT: OPENED AND USED PRODUCTS CANNOT BE RETURNED

The kit contains buffing paste, buffing powder, buffing blocks, files and a suede cloth. All of these come into direct contact with your nails and skin.

Once the seal on the paste or the powder is broken, or once any tool in the kit has been used on the nail surface, the kit cannot be returned, exchanged or refunded as a standard return. We cannot verify how a used personal-care product has been stored or handled, and we will never resell one to another customer.

This applies regardless of how much of the product has been used. There is no partial return and no restocking option for opened kits.

If you are unsure whether this kit is right for you, please email us before you open it. We would much rather answer your questions first than have you open something you did not need.

The only route to a refund on an opened kit is the Results Guarantee below.

30-DAY RESULTS GUARANTEE

This is not a change-of-mind guarantee and it is not a general money-back offer. It covers one specific situation: you followed the ritual correctly, for the full period, and your nails did not improve.

If that happens, we refund the product price in full and you keep the kit. There is nothing to ship back.

To claim, all of the following conditions must be met. We apply them as written.

1. THE BEFORE VIDEO
Before you open the kit, record a single continuous video showing all ten of your nails in clear, natural light, followed by the sealed, unopened kit in the same unbroken shot. This proves the starting condition of your nails and that the kit was still sealed at that moment. Without this video we cannot process a Results Guarantee claim, and no exception is made for claims submitted without it.

2. THE AFTER VIDEO
Record a second continuous video showing all ten nails in the same lighting and from the same angles, taken after you have completed the full 20-minute ritual at least three separate times across your 30 days.

3. BOTH VIDEOS MUST BE ORIGINAL
Send the original camera files, not screenshots, screen recordings, re-films, or clips that have been edited, filtered, trimmed, sped up or exported through another app. The original file dates must be intact and must show that the before video was taken before the after video, with at least 21 days between them.

4. THE RITUAL MUST HAVE BEEN FOLLOWED
The four steps must have been carried out as written in the instructions included with your kit. Claims where the nails were wet, oiled, coated in polish or gel, or where the buffing steps were skipped or shortened, are not eligible. If the videos show the ritual was not followed correctly, we will tell you exactly what went wrong and give you the chance to try again within your 30 days.

5. TIMING
Your 30 days start on the date your order is delivered. Your completed claim, including both videos, must reach us no later than 35 days after delivery. Claims that arrive after that cannot be considered.

6. ONE CLAIM ONLY
One Results Guarantee claim per customer, household, shipping address and payment method. The guarantee covers kits bought directly from BOMESEL or from an authorised retailer, with a valid order number.

7. WHAT IS REFUNDED
The product price is refunded to your original payment method. Original shipping charges are not refunded. If your order included free gifts, such as the Hand Cream and the Cuticle Oil that come with the Full Kit, their listed value of $14.99 each is deducted from the refund unless the gifts are returned unopened.

We may ask for additional information, clearer footage, or a short video call before approving a claim. We review every claim individually and we will always explain our decision in writing.

Any claim containing edited footage, borrowed or reused images, another person's hands, or false statements will be refused, and the guarantee is void for that customer.

We know these conditions are specific. They exist because a results guarantee on a product you keep can only work if results can actually be verified. In practice, most claims we receive turn out to be a rushed buffing step or a nail that was not completely dry, and once we see the footage we can usually get you the result you wanted on your next try. If we cannot, you get your money back.

UNOPENED AND UNUSED RETURNS

If the seals on the paste and the powder are unbroken and nothing in the kit has been used, you can return it within 30 days of delivery for a full refund of the product price.

The kit must be complete and in its original packaging, and you will need your order number.

Email hello@bomesel.com first for a return authorisation. Returns sent back without one cannot be matched to an order and cannot be refunded. Return shipping is paid by you unless the item arrived damaged, defective or incorrect, in which case we cover it. Original shipping charges are not refunded.

On arrival we inspect the kit. If the seals have been broken or the tools show any sign of use, the return is refused and the kit is sent back to you at your cost.

DAMAGED, INCORRECT OR MISSING ITEMS

Check your order when it arrives. If anything is damaged, defective, incorrect or missing, email hello@bomesel.com within 7 days of delivery and include:

• A photo or video showing everything you received, including the outer packaging
• A clear view of the product and of any damaged, missing or incorrect part

Once verified, we send a replacement or issue a refund, whichever you prefer, and we cover shipping both ways. Reports made more than 7 days after delivery may not be eligible, because at that point we can no longer establish whether the damage happened in transit.

CANCELLATIONS

You can cancel for a full refund at any time before your order is fulfilled. We process orders within 1 to 3 business days, so please email us as soon as possible. Once your order has shipped, the sections above apply.

ADDRESS ACCURACY AND REFUSED PACKAGES

Please check your shipping address carefully at checkout. If a package returns to us because it was refused, left unclaimed, or sent to an incorrect or incomplete address, we refund the order minus the outbound and return shipping we actually paid.

NON-RETURNABLE ITEMS

In addition to any opened or used kit, the following can never be returned or refunded:

• Gift cards
• Customised or special-order items
• Anything marked Final Sale
• Items bought from anyone other than BOMESEL or an authorised retailer

EUROPEAN UNION AND UNITED KINGDOM

If your order ships into the EU or the UK, you have a statutory right to cancel within 14 days of receiving it, for any reason and without giving a justification.

That right does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene once they have been unsealed after delivery. The buffing paste, buffing powder and the tools in this kit fall into that category. Once you break the seal or use any tool on your nails, the statutory cancellation right no longer applies to those items.

If the kit is still sealed, contact us within 14 days and we will arrange the return.

This statutory right sits alongside our 30-Day Results Guarantee and does not replace it. Nothing in this policy limits your legal rights in relation to goods that are faulty, damaged or not as described.

HOW REFUNDS ARE PROCESSED

Approved refunds are issued to the original payment method only. Please allow up to 10 business days for the refund to appear after we process it, as banks and card providers add their own posting time.

If more than 15 business days have passed since we confirmed your refund and it has not reached you, email hello@bomesel.com and we will chase it with you.

CHARGEBACKS AND DISPUTES

Please contact us before you contact your bank. Almost every issue is resolved within a day or two by email, and we would always rather fix the problem than argue about it.

If a dispute is opened, we respond with the full order record: proof of purchase, carrier tracking and delivery confirmation, our written correspondence with you, the terms you accepted at checkout, and any material submitted under a Results Guarantee claim.

Opening a chargeback while a Results Guarantee claim is in progress will close that claim, because the same order cannot be assessed in two places at once. Once the bank has ruled, that decision is final for us as well.

Where a chargeback is filed on an order that was delivered and where no contact was ever made with us, or where the claim made to the bank does not match the facts, we reserve the right to decline future orders from that customer, shipping address or payment method.

CONTACT US

BOMESEL by Lily Angel
34 Wolf Pond Rd
Wurtsboro, New York (NY), 12790

hello@bomesel.com
We reply within 1 business day, Monday to Friday.

We would genuinely rather help you get the result than process a refund. If anything about your manicure is not going the way you expected, email us with a photo and we will walk you through it.